Within the first two weeks of ODR, either party can request the assistance of a trained mediator.  A mediator is a trained professional that can help you and the other party understand the issue to find, in an effort to find possible solutions that work for both of you. Asking a mediator for help does not cost you or the other party anything. If both parties agree to use a mediator, he or she will be assigned to your case and will contact you.  All this is done online.